Player support
We've Got Your Back
Match disputes, rating questions, account help — our support team is here for every player on the court.
How can we help?
Match Disputes
If you believe a match result was recorded incorrectly or you have a dispute with another player, contact our support team directly. We review all disputes and work with DUPR to ensure accurate rating adjustments.
DUPR Rating Questions
Questions about your DUPR rating, how it was calculated, or issues connecting your DUPR account to CourtConnect? We can help troubleshoot your integration and escalate to DUPR on your behalf.
Account & Safety
Report inappropriate behavior, harassment, or safety concerns. We take community standards seriously and respond to all safety reports within 24 hours.
General Help
Need help finding partners, setting up your profile, joining a tournament, or navigating the platform? Check our FAQ first — or send us a message and we'll get back to you quickly.
Frequently asked support questions
How do I dispute a match result?
Use the "Submit a dispute" link above or go to /contact and select "Match Dispute" as the subject. Include the match date, opponent name, and the score you believe is correct. We review all disputes within 2 business days.
How long does a dispute review take?
We aim to respond to all match disputes within 2 business days. Complex cases that require coordination with DUPR may take up to 5 business days.
My DUPR rating didn't update after connecting my account — what do I do?
Go to My Profile → Ratings & DUPR and click "Sync now." If your rating still does not update, contact support with "DUPR Rating Issue" as the subject and we will investigate.
How do I report another player?
You can report a player from their profile page or by contacting support with "Report an Issue" as the subject. All reports are reviewed confidentially.
How do I delete my CourtConnect account?
Send us a message via the contact form with "Account help" as the subject and request account deletion. We will process your request within 5 business days.
Still need help?
Our support team is available Monday–Friday. Send us a message and we'll get back to you as quickly as possible.
Contact support